Privacy Policy

1. Information We Collect

We collect information you provide directly to us. This includes:

• Your name, phone number, email address, and property address when you submit a contact or estimate request form.
• Messages or project descriptions you include when reaching out.
• Any additional information you voluntarily share during phone or email communication.

We also collect certain information automatically when you visit our website, including:

• Your IP address and general geographic location (city or region level).
• Browser type and operating system.
• Pages you visit, time spent on pages, and referring URLs.
• Device type (desktop, mobile, tablet).

2. Cookies and Tracking Technologies

Our website may use cookies and similar tracking technologies, including those placed by third-party analytics providers such as Google Analytics. Cookies are small text files stored on your device that help us understand how visitors use our site.

You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. If you do not accept cookies, some portions of our website may not function as intended. Most browsers allow you to manage cookie preferences in their settings menus.

3. How We Use Your Information

We use the information we collect to:

• Respond to your inquiry or estimate request.
• Schedule and coordinate on-site visits and project work.
• Send you information relevant to your project, including quotes and follow-ups.
• Improve our website content and user experience using aggregated analytics data.
• Comply with applicable laws and regulations.

We do not send unsolicited marketing emails or sell your information to third parties.

4. How We Share Your Information

We do not sell, rent, or trade your personal information. We may share your information only in the following limited circumstances:

• With service providers who help us operate our website or conduct our business (such as form processing tools and analytics providers), subject to confidentiality obligations.
• If required by law, court order, or government regulation.
• To protect the rights, property, or safety of Eureka Artificial Grass Installation, our customers, or others.

5. Data Retention

We retain customer contact information and project records for as long as is reasonably necessary to fulfill the purposes described in this policy, or as required by law. Analytics data collected through third-party tools is retained in accordance with those providers' own retention policies. If you would like us to delete your personal information, please contact us using the information below.

6. Your Rights and Choices

Depending on where you live, you may have certain rights regarding your personal information, including the right to:

• Access the personal information we hold about you.
• Request correction of inaccurate information.
• Request deletion of your personal information.
• Opt out of any communications from us at any time.

To exercise any of these rights, contact us at projects@eurekaartificialgrass.com.

7. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of those sites and encourage you to review their privacy policies before providing any personal information.

8. Children's Privacy

Our website is not directed at children under 13 years of age. We do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us and we will delete it promptly.

9. Security

We take reasonable measures to protect your personal information from unauthorized access, disclosure, or misuse. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.

10. Changes to This Policy

We may update this Privacy Policy from time to time. If we make material changes, we will update the effective date at the top of this page. Your continued use of our website after any changes constitutes your acceptance of the updated policy.

11. Contact Us About Privacy

If you have questions or concerns about this Privacy Policy or how we handle your information, please contact us: